03 / ABOUT
ORIGIN / CAREER PATH
ABOUT / ORIGIN
Before product design, I worked in dynamic customer support and later in EdTech operations. Support meant solving issues without fixed scripts and creating macros the wider team could reuse. In EdTech, I also coordinated professional UX batches.
CAREER INDEX / 2017—2026
DYNAMIC CUSTOMER SUPPORT
EDTECH / BUSINESS DEVELOPMENT
PRODUCT DESIGN INTERN
ENTERPRISE PRODUCT + UX
03 / ABOUT
PRACTICE / SYSTEMS + OPERATIONS
PRACTICE / SYSTEMS + OPERATIONS
Most of my work starts with business, functional and data requirements. I spend the middle figuring out roles, workflows, dependencies and what each person actually needs to see or do.
4+
YEARS / UX + PRODUCT DESIGN
5.8+ YEARS / PROFESSIONAL EXPERIENCE
WHO THE SYSTEM HAS TO WORK FOR
PATIENTS · DOCTORS · ADMINS
EMPLOYEES · MANAGERS · FINANCE
SUPER ADMINS
WHO I BUILD WITH
CLIENTS
LEADERSHIP
FUNCTIONAL TEAMS
DEVELOPERS
WORKED ACROSS
HEALTHCARE · HR · FINANCE
ENTERPRISE SAAS · INTERNAL TOOLS
TYPICAL DELIVERY
FLOWS · IA · DASHBOARDS
PROTOTYPES · HANDOFF-READY UI